Refund policy

Warranty, Returns and Exchange Policy

  • All our Goods are manufactured using high-quality fabrics, components, ingredients and materials.

  • Where a Good has been listed on the Website at the incorrect price or with incorrect descriptive information or incorrect image, we reserve the right to cancel the order. If payment for that order has been received, we will return the payment in the same form as we received it as soon as reasonably practicable, but in any event, no later than 14 days from the date when we accept that repayment is due.

  • In the event that the Customer wants to return any Goods purchased from us that have been delivered, received and accepted in good order, as permitted by law, it is at our absolute discretion to accept or reject this request if the reason for return is:
    • Change of mind
    • Ordered wrong Goods
    • Did not like the Goods
    • No longer requires the Goods

  • We will not consider accepting returns of Goods for credit after 14 days of the purchase date or if the Goods are not in original condition and cannot be sold as brand new.

  • The Australian Consumer Law provides certain guarantees to consumers in relation to Goods and services that cannot be excluded. Our liability for breach of any guarantee implied by the Australian Consumer Law is, to the extent permitted by the Australian Consumer Law, limited to the repair of the Goods or, at our option, the replacement of the Goods or the supply of equivalent goods or the payment of the cost of repair, replacement or supply of equivalent goods.

  • We do not take any responsibility for any damage caused to the Goods as a result of any of the following once the Goods are in your possession:
    • any chemical substance (including cleaning products) applied to the Goods;
    • any hard impact by any blunt object, sharp or abrasive material;
    • ordinary wear and tear.

  • You are not entitled to recover damages from us for any default or otherwise under this agreement for indirect or consequential loss, including loss of use, loss of profits, loss of opportunity, damage to reputation or special, exemplary or punitive damages.

  • To the fullest extent permitted by law, all terms which might be implied by statute are excluded, and our liability for any claim relating to the provision of the Goods, whether pursuant to contract, tort, statute law or otherwise, is limited to the resupply of those Goods.